Last updated · 20 July 2026

Returns & Refunds

This policy explains how returns and refunds work for purchases from Det Auto Punto.

1. EU consumer withdrawal

If you are a consumer in the EU/EEA, you generally have 14 days from receiving your order to withdraw from the purchase without giving a reason, subject to legal exceptions.

To start a return, email us with your order number and items to return. We will confirm next steps.

2. Condition of goods

Items should be unused, in original packaging, and in resalable condition where possible. Sealed chemicals, aerosols, and similar products may not be returnable once opened, where permitted by applicable law.

3. Return shipping

Unless the product is defective or we made an error, return shipping costs are typically your responsibility. We recommend a tracked service.

4. Refunds

Once we receive and inspect the return, approved refunds are issued to the original payment method. Please allow several business days for banks to post the refund.

If only part of an order is returned, shipping fees originally charged may be adjusted according to applicable law.

5. Damaged or incorrect items